Refund policy
Refund & Return Policy
Last updated: October 18, 2026
Thank you for shopping with us. We take pride in the quality of our jewelry and accessories. Please review our return and refund guidelines below.
Final Sale Policy (No Returns)
Due to hygiene, health, and standard business practices for personal accessories, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect address details, or ordering the wrong size/style.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or you receive the wrong product, we will process a 100% full refund or send a free replacement immediately.
How to Report an Issue:
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Contact us at support@mysimplejewelry.com within 7 days of delivery.
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Include your Order Number in the email subject line.
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Attach clear photos or a short video showing the damaged/defective product alongside the shipping label on your package.
Once our team inspects and verifies the issue, your full refund will be approved and automatically issued to your original payment method. Please allow a few business days for your bank or card provider to process and post the funds.
Order Cancellations
If you need to request a cancellation, please email support@mysimplejewelry.com as soon as possible after placing your order. Once an order has entered processing or shipping with our carrier, it can no longer be canceled.
Consumer Protection
This policy does not restrict or limit any statutory rights you may have under applicable consumer protection laws regarding defective or non-compliant goods.
Contact Us
For any questions regarding damaged items, order issues, or refunds, please reach out directly:
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Email: support@mysimplejewelry.com